At Benevolent Tech, we’re not just technologists, we are also consumers. Should we be fortunate enough to handle your information, we feel a duty to protect it as we hope other businesses do our own. But we recognize that we have limited control over some privacy concerns (such as third party services). So we hope this document will help you remain informed of any notable concerns.
What We Collect
In order to offer our clients the smoothest customer experience, we collect and maintain personally identifiable information. This information includes names, emails, phone numbers, and employer information of clients we are in contact with. We also retain passwords and usernames related to services we manage on your behalf, such as WordPress or Craft.
No Information About Children
Our services are not intended for or targeted at children under 13, and we do not knowingly or intentionally collect information about children under 13. If you think we collected information about a child under 13, please contact us at [email protected] so we can delete the information.
How we use information
Use of Personal Information
Use of Navigational Information
We use Navigational Information to operate and improve our websites, applications and subscription services. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalized information about Benevolent Tech.
Customer Testimonials and Comments
We may post customer testimonials and comments on our Websites, which could contain Personal Information. We obtain each customer’s consent via email prior to posting the customer’s name and testimonial.
Use of Credit Card Information
If you give us credit card information, we use it solely to check your financial qualifications and collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.
We employ other companies and people to provide services to visitors to our Websites, our customers, and users of the Subscription Service and may need to share your information with them to provide information, products or services to you. Examples may include analyzing data, providing marketing assistance, processing credit card payments, and providing customer service. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies.
Security of Personal Information
We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When sensitive Personal Information (such as a credit card number and/or geo-location data) is collected on our Websites and/or transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Social Media Features
We may offer publicly accessible message boards, blogs, and community forums. Please keep in mind that if you directly disclose any information through our public message boards, blogs, or forums, this information may be collected and used by others. We will correct or delete any information you have posted on the Websites if you so request, as described in “Opting Out and Unsubscribing” below.
Retention of Personal Information
We retain Personal Information that you provide us as long as we consider it potentially useful in contacting you about the Subscription Service or our other services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements, and then we securely delete the information. We will delete this information from the servers at an earlier date if you so request, as described in “Opting Out and Unsubscribing” below. If you provide information to our customers as part of their use of the Subscription Service, our customers decide how long to retain the personal information they collect from you. If a customer terminates its use of the Subscription Service, then we will provide customer with access to all information stored for the customer by the Subscription Service, including any Personal Information provided by you, for export by the customer according to our agreement with our customer. After termination, we may, unless legally prohibited, delete all customer information, including your Personal Information, from the Subscription Service.
International Transfer of Information
We never sell personal information to any third party.
The only exception is in the event that we are acquired by another company. Whether that be by merger, acquisition, bankruptcy or otherwise, another entity may receive all information gathered by Benevolent Tech. In this event, you will be notified via email and/or a prominent notice on our website. The notification would include any change in ownership, uses of any information disclosed in this policy, and any choices you may have regarding that information.
We also may share your information should legal obligations demand it. We reserve the right to use or disclose personal information if we reasonably believe that use or disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, and/or comply with a law, court order, or legal process.
We use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience our technology services.
We may collect demographic information, such as your ZIP code, age, gender, preferences, interests and favorites using log files that are not associated with your name or other personal information. There is also information about your computer hardware and software that is automatically collected by us. This information can include: your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses.
Customer Collected Information
Our customers can use the tools we provide, as well as tools provided by third parties, to collect navigational information when you visit their websites. We do not always control our customers’ use of these tools, nor do we control the information they collect or how they use it.
We may leverage a Single Sign-on (SSO) service like a Google account. This service would authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form.
Third Party Tracking Services
We may use technology to remember settings, preferences and usage similar to browser cookies but these are managed through a different interface than the one provided by your Web browser. This technology would create locally stored objects. Our customers may create pages on tools as well. We do not have control over our customers’ data.
Opting-Out and Unsubscribing
We use Mailchimp for newsletter subscriptions. If you’d like to unsubscribe, please click the “Unsubscribe” link included at the bottom of every newsletter.